Shipping Policy

Thank you for choosing DIYPROSUPPLY! We specialize in handcrafted crystal jewelry and are committed to delivering your beautiful items as efficiently as possible. Please review our policy below for details on processing, shipping, and delivery.

1. Order Processing Time

Standard Orders: All orders for non-customized items are processed and prepared for shipment within 48 hours of payment confirmation, excluding weekends and public holidays. This allows us to ensure your jewelry is carefully packaged for its journey.

Custom & Personalized Orders: For custom-made pieces (e.g., engraved items or bespoke designs), additional time is required for crafting. These orders are processed and shipped within 5 business days before leaving our studio.

2. Shipping & Delivery Timelines

Once your order is shipped, the estimated delivery times are as follows:

Standard Orders: Typically 7 - 10 business days.

Custom Orders: Typically 10 - 15 business days.

Please note: These are estimated transit times provided by our carriers and do not include order processing. Delivery may be affected by factors beyond our control, such as customs clearance, weather, or carrier delays.

3. Shipping Methods & Carriers

We ship worldwide using reliable and tracked postal and courier services. The available options and shipping costs are automatically calculated and displayed at checkout based on your location and order weight.

Once your order is on its way, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor its progress online.

4. Shipping Costs & Fees

All shipping costs are clearly displayed during checkout. We do not add any hidden fees.

Please note: You, the customer, are responsible for paying any applicable import duties, taxes, or customs clearance fees levied by your country's authorities. These charges are not included in the item price or shipping cost and are beyond our control.

5. Order Delays & Lost Packages

While we make every effort to ensure timely delivery, occasional delays can happen due to carrier issues, public holidays, or unforeseen circumstances.

l Delays: We are not liable for delays caused by third-party carriers but will gladly assist you in tracking your order.

l Lost or Damaged Packages: If your order is significantly delayed, appears lost, or arrives damaged, please contact us within 14 days of the estimated delivery date. We will work with you and the carrier to investigate and resolve the issue, which may involve filing a claim. For more details, please see our [Return & Refund Policy].

6. Important Information

Shipping Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or outdated address provided by the customer. If you notice an error, please contact us immediately at diyprosupply@gmail.com before your order has been processed.

 

Contact Us: Have a question about your order or this policy? We're here to help! Reach out to us at diyprosupply@gmail.com.

Thank you for supporting our small business. We truly appreciate your trust and can't wait for you to receive your DIYPROSUPPLY jewelry!